Lori and I have always been attached at the hip, so making a... read more
Customer Service That Really Cares
Richard W. knew exactly where he was going for post-surgical rehabilitation after his knee replacement surgery. He knew because when his wife had been at MediLodge of Port Huron in the past, they loved how professional and clean the place was. They were impressed with the spacious private rooms, private showers and the fact that the staff is always friendly and attentive. “The food was pretty good and the staff was so professional” Richard states. “While I was here for my own stay, I experienced the same friendly and professional staff. The therapy folks are so knowledgeable and really helped me get back on my feet in no time.” Richard said he would not hesitate to recommend MediLodge of Port Huron to a neighbor or family member. Everyone there knew their profession and did it well. The feeling of “good customer service” really showed through.
Twice is Nice
When Anna Deni was making the decision of where to go for her post-surgical rehabilitation after her second knee replacement, she had no question that it would be Medilodge of Port Huron. Anna first came to Medilodge after her first knee replacement surgery. She thought she would be going home for her rehab, but friends and family felt strongly that she should go somewhere where she could have 24 hour care and top notch therapy to get her back on her feet quicker, safer and stronger than she could at home. When she arrived at Medilodge of Port Huron, she was struck at how caring, friendly and attentive the staff was; how beautiful the facility was; and how really, really good the food was!
She found that the therapy staff was very encouraging and positive. They taught her the correct and safe ways to move, which helped her feel more confidant and safe. She was back on her feet much earlier than she ever thought possible. Anna appreciated the teamwork, positive attitudes and respect that the staff had for each other. “They are truly dedicated to their work and really care about the residents,” she says. Therapy was not some pushy, cookie cutter approach, but rather an individualized program that took her wants and needs into consideration.
Anna was eager to reconnect with all the wonderful people she had met her first time at Medilodge of Port Huron and knew she would be well taken care of. She has kept in contact with many of them such as Donna, Nicole, Elyse, Amanda, Jennifer and Rose who made such a difference to her. She felt like she was going on a vacation with her friends at Medilodge, to relax, get better and eat well.
To Anna, Medilodge of Port Huron turned out to be so much more than she expected. She found lifelong friends, laughter, encouragement, strength and hope. She loves the teamwork and positive attitudes that the nurses and staff have and feels bitter sweet about leaving at the end of her stay this time. She has enjoyed the Medilodge experience so much that she has decided to have her pet Pug, Sissy, become a therapy dog, and the two of them want to volunteer their time at Medilodge to help others feel better also. Anna knew she found a second home here, and didn’t’ think twice about where she was going for her post-surgical therapy the second time around. Twice IS Nice, at Medilodge of Port Huron.
Ron E., a recent therapy graduate, came to us with a broken femur 3 weeks after suffering a previous broken femur on his other leg from slipping on ice over the winter. While trying to rehabilitate at home, he had passed out and fell breaking his other leg. After surgery, he found himself needing the skilled nursing services that the MediLodge of Port Huron Wellness Center could provide.
For a gentleman who was used to doing everything himself, it was hard to have to rely on strangers to help him with every day activities. However, Ron and his family were greeted with warm, friendly faces and encouraged to participate however they were comfortable. “We really liked the freedom that MediLodge of Port Huron gave us to help take care of him”, his daughter stated. Having his family able to be there and help, made Ron feel better about his recovery. They really got to know many of the staff and appreciated how helpful they were. The everyday care helped them learn how to assist Ron when he returned home, it helped the whole family to be on the same page.
Even though Ron and his family were busy with therapy, they were able to participate with some of the many activities offered. “We really enjoyed getting to know the other people and Lodgers here, everyone was so friendly” Ron says. “We made Easter Eggs, listened to music and made hats. Ron explains “At first, it was painful just to move my legs a little, but after just 7 weeks, I can now walk around the whole building on my own.” The staff really proud of Ron’s progress as well. We enjoyed having Ron as a Lodger. “He is always smiling and joking and willing to work hard to get back home. It’s nice to see him come so far” states Jessica Jones, Marketing Director. “I think Ron now has the skills to go home and continue his therapy safely and with the knowledge of how to help him get healthy and strong again.”
Ron also had compliments about the food. The food was really good and they even made special arrangements to accommodate his preferences. Ron’s wife and daughter often ate meals with him and commented “they sure give you plenty of food and it we especially liked the beef tips and burgers. They even found us ice cream when we requested it.”
Ron really grew to become part of the MediLodge team and we will miss him. Congratulations, Ron, for getting back on your feet and on the road to recovery!
Gold Star Care Close To Home
Gerald S. originally came to MediLodge of Port Huron because of the great referrals that his friends and family gave him and the fact it was close to home. His family could come and visit him anytime and he appreciates how inviting our building was. Gerald had fallen at home and needed to get stronger so that he could return home safely. “The therapy staff was wonderful and helped me be motivated to do more than I thought I could”, Gerald states. “The food is good and the staff is terrific”. Gerald’s daughter even described the nursing staff, “They have that human caring touch in all they do. I would watch them tuck staff in and really care for them as people, not just a job.” Gerald and his family felt that he was cared for with dignity and compassion and would recommend MediLodge of Port Huron to anyone who needed short term therapy.
A Smile In His Heart
If you get a chance to meet Mike O., you will never leave without a pep in your step and a smile in your heart. Mike came to MediLodge of Port Huron after having heart surgery. Mike was impressed by the open arm welcome and by how clean the building was, especially the floors. “It is very important to me to see how the floors are kept, especially the carpet. Everyone does a great job here. Even the corners are nice and clean.” He also enjoyed how helpful and caring the staff were with him. They went out of their way to motivate him, joke around with him and do what they could to help make his stay pleasant and enjoyable. Therapy was able to really motivate him and help him learn how to shower, dress and take care of himself without hurting or injuring himself. They taught him how to exercise so he could get stronger and gain his confidence again. Mike also had lots to say about the food. He loved the roast turkey and mashed potatoes, breakfast was his favorite and he enjoyed “destroying” a good burger.
When it came time to prepare to go back home, Mike really appreciated the extra education about his medicines, and information to help him when he got home. His next doctor appointment was made for him and he was given instructions on whom to contact if he ran into any concerns. He was educated about coming back to MediLodge of Port Huron within 30 days if he found that he needed more care. He was assured that MediLodge would be following up with him to make sure that his home care services were stepping in to assist with the next phase of his recovery. All of these steps really helped to put Mike’s mind at ease as he continued to recover and get back to enjoying all his favorite activities again. Congratulations, Mike on your graduation from MediLodge of Port Huron therapy!
John G. and His Harmonica Harmony
John G. didn’t know what to expect when he came to MediLodge of Port Huron. After Pneumonia and eye surgery, he knew he needed to get his strength back to be able to go home and get to work on his Blue Water Bridge artwork he has all planned out in his head. Although it was very out of his comfort zone to come to a skilled nursing center, he really appreciated how much he was treated like a gentleman and was able to keep his freedom.
John exclaims “The staff was always ‘Johnny- on-the-spot’. The building is always so nice and clean and people really work hard at providing good service.”
Therapy worked great in helping John become stronger and more confident. He felt like he is much more able to return to his assisted living apartment in a safer and healthier way.
John was often caught “serenading” other Lodgers with his harmonica. At the age of 8 or 9, John was given a harmonica as a gift. He always liked music and he would practice and practice until he perfected the skill. “My Old Kentucky Home” was the first song he learned while riding home from school on the bus. If John found out that a person had a birthday coming up or just passed, he would come out and play “Happy Birthday” on his harmonica. “Silent Night” is another of his specialty tunes.
MediLodge of Port Huron will miss the musical moments of John G., but we are all blessed to have had the chance to meet him. John admits that if he ever needs our services again, he would not hesitate to return to us. He really appreciated all the care and smiles that were given so freely by everyone. He went home feeling motivated, positive and full of life and energy.
I would just like to say that I had a wonderful stay at MediLodge of Port Huron. All the staff very just wonderful! I can see why MediLodge of Port Huron is a 5 star facility. A special shout out to Joann ( C.N.A.), she is phenomenal!!
Jerry Corwin Write Up
Jerry Corwin has been a CNA with MediLodge and its predecessor the Evangelical Home since 1985. He brings compassion and hard work to so many during the midnight shift. His residents proclaim that he is “the best”. They describe his attentiveness such as making sure that Pat B. has her socks on when she needs to go to the bathroom so she doesn’t slip and fall. He thinks nothing of getting coffee for a resident on his way out of the building. He answers call lights quick as lightning and makes his patients feel so secure and cared for. He is a valuable asset to MediLodge and the staff and residents. Pat B. and Dorothy P. wish that he could train all the aids right from the beginning to show them all how to be great.
Two residents share their gratitude toward Jerry:
“Jerry, Thank you for all the wonderful things that you do. You are a wonderful gentleman. Medilodge needs more workers like you. Thank you ever so much. Your reward is waiting for you in Heaven.”
- Pat B.
“Jerry, Thank you for everything that you have done. Your kindness goes so very far. You have been there for me and have been a wonderful listener. You are easy to talk to and can be trusted. You are always kind to everyone and never talk bad about anyone. You never hold anything against anyone here at work. You are such a good person. If you were ever to leave, MediLodge would lose a very good person.”
– Dorothy P.
This is MY Life
Shirley S. is one of the latest therapy graduates of MediLodge of Port Huron. Shirley had stayed at a different skilled nursing center in the past. When she slipped and fell on black ice this winter, she found herself needing short-term nursing and therapy to recover from a fractured femur. She returned to her last center only to be disappointed with the inflexible schedule and lack of private rooms. She then took it upon herself to switch centers.
Shirley came to us looking for private rooms, flexible scheduling, top notch custom therapy, and personal respect. That is exactly what she found at MediLodge of Port Huron. Shirley says “I am not a sit around type of person. Other places are not flexible with their hours and respecting my personal decisions, but I love that I am allowed to plan my own life here”. The new private short-term suites allowed Shirley to continue her many social and personal activities such as church meetings with ease. She appreciated that she could participate in fun events throughout the building, or just relax and enjoy some quiet time and make a call to a loved one “This is the cleanest place I have been to and every one of the therapists are all really great. They have the best nurses’ aides here as well; they treat me as if this is my home.” Shirley also gave compliments to the kitchen staff and chef “The food is really good here too. They have the best bacon I have ever had and I need to get the recipe so I can make it at home!”
As you can see, Shirley has a passion for life and she loves to be the captain of her ship. At MediLodge of Port Huron, she felt that she could continue living her life as she wanted and was also able to take full advantage of the high quality nursing, therapy and food services to help her Recover, Rejuvenate, Revitalize and Return Home.
Lori and I have always been attached at the hip, so making a decision to admit her into a nursing home was one of the hardest things I have ever done. Knowing that she needs 24/7 care, I made the decision to place her in MediLodge of Port Huron. Since placing her, I have had nothing but amazing things to say about this facility. She looks amazing and happy every time we come see her for a window visit and that speaks volumes on the amazing care she gets. A doctor once told me “she is living on love” and I think that is exactly right. The staff truly love and care for her, I honestly believe this is the best place she could be. Anyone I talk to that is looking into placement into nursing home I recommend MediLodge of Port Huron with my whole heart, it has exceeded all my expectations.